At Patchblooms, every custom patch is made specifically for each customer. Due to the personalized nature of our products, we maintain the following policy:
Custom Orders
All custom patch orders are final once the design has been approved by the customer.
We do not offer refunds or returns for:
- Approved custom designs
- Change of mind after production has started
Replacements & Issues
We stand behind the quality of our work. If there is an issue with your order, we will make it right.
You are eligible for a replacement if:
- You receive a defective product
- You receive the wrong item
- The final product significantly differs from the approved design
Reporting an Issue
To report a problem, please contact us within 5 days of receiving your order with:
- Clear photos of the issue
- Your order details
Order Cancellations
Orders can only be canceled before design approval. Once the design is approved and production has started, cancellations are not possible.
Contact
For any concerns, please contact our support team. We are here to help and ensure you have a great experience with Patchblooms.